FAQ
SERVICES
What Services does Spectrum Offer?
Spectrum is a leading logistics provider based in Citywest, Dublin, offering comprehensive third-party logistics (3PL) and e-commerce fulfilment solutions. With a modern 80,000 sq ft facility and 12,500 pallet spaces, Spectrum provides scalable warehousing, pick-and-pack, and distribution services tailored to businesses of all sizes. Their SAP ERP integration enables real-time order management, supported by rigorous quality control processes. Backed by 27 transport hubs, 530 vehicles, and ISO 9001 & 14001 certifications, Spectrum ensures efficient, secure, and sustainable supply chain operations.
Spectrum offers advanced warehousing and inventory management services designed to optimise storage, tracking, and order fulfilment. Operating from a state-of-the-art 80,000 sq ft facility, they leverage a modern Warehouse Management System (WMS) to provide real-time reporting and full visibility of stock levels. Their system supports batch and serial number management, ensuring precise tracking and traceability of goods. Backed by an experienced logistics team, Spectrum delivers accurate, efficient, and scalable solutions to meet the needs of growing businesses while maintaining control and transparency across the entire supply chain.
Spectrum provides comprehensive eCommerce fulfilment services, seamlessly integrating with online platforms to deliver accurate, real-time order processing and inventory tracking. Their advanced Warehouse Management System (WMS) ensures full visibility and control over stock, enabling efficient, scalable operations. With services including custom packaging and branding, global shipping, and reverse logistics, Spectrum helps businesses deliver fast, reliable service to customers across Ireland, the UK, Europe, and beyond, all while supporting growth and enhancing the customer experience.
Spectrum offers expert kitting and co-packing services designed to create customised product bundles, corporate kits, hampers, and subscription boxes with precision and care. From promotional campaigns to seasonal gifting, their solutions cover re-packaging, re-working, sorting, and collating to meet diverse business needs. With a focus on bespoke, high-quality presentation packing for retail and eCommerce, Spectrum provides scalable, efficient, and tailored services to enhance brand value and streamline fulfilment, including returns processing and unique, custom packaging projects.
Spectrum offers end-to-end print and design solutions, combining creative expertise with efficient print management and procurement. With a wide network of trusted print suppliers across Ireland and the UK, each project is carefully evaluated and matched with the best vendor to ensure the highest quality and cost-effectiveness. From marketing campaigns and retail print to business merchandise, event materials, and indoor/outdoor signage, Spectrum delivers exceptional results for every occasion. Our services include creative design, small and large format printing, sustainable practices under ISO 14001, and professional installation. Backed by ISO 9001-certified quality control, warehousing, and distribution, Spectrum provides scalable, streamlined solutions to support your entire print strategy.
GENERAL INFORMATION
UNIT 4044, Kingswood Avenue,
Citywest Business Campus,
Naas Road, Dublin 24,
D24 T6YE, Ireland.
Customer services – Monday to Friday 8.30am – 5.00pm
Warehouse – Monday to Friday 7.30am – 5.00pm
Collections -Monday to Friday 8.30am – 5.00pm
Goods In – Monday to Friday 8.30am – 5.00pm
You can easily get in touch with Spectrum for new service requests by filling out the Contact Us form on our website. Once you submit your details, a member of our sales team will review your request and reach out to you as soon as possible to discuss your needs and provide tailored solutions.
Each Spectrum customer has a dedicated CSR and also a Print Manager. These contacts are passed on to customers at the time of Onboarding, but if you are already a customer and do not have the contact details of your Customer Service Representative and/or Print Manager, please contact us by phone or email, and we will help you out.
Phone: +353 1 403 9600
Email: custservice@spectrum.ie
What Certifications Does Spectrum Hold?
Spectrum obtained ISO9001 accreditation from the National Standards Authority of Ireland in 2008 and still holds this accreditation. The scope of the Quality Management System addresses all of Spectrum’s services, which include design and development, print management, storage, kitting, mailing, and distribution. Bearing ISO9001 accreditation assures that we have met all of the requirements in ISO9001 including:
- A set of procedures that cover all key processes in the business;
- Monitoring processes to ensure they are effective;
- Keeping adequate records;
- Checking output for defects, with appropriate and corrective actions when necessary;
- Regularly review individual processes and the quality system itself for effectiveness.
Click here to learn more about Spectrum’s accreditations.
ISO 14001 is the principal management system standard that specifies the requirements for the formulation and maintenance of an environmental management system (EMS). This helps to control your environmental aspects, reduce impacts, and ensure legal compliance.
Through our ISO 14001 accreditation from both the NSAI and IQ Net, we have stringent policies and procedures to ensure that we optimise environmental impact for ‘An Taisce’ and reduce its carbon footprint. Sustainability in the procurement of goods Spectrum acknowledges that the type of service we offer can have an impact on the environment, and it is our policy to carry out all activities with a responsible attitude. For example, where possible, we strive to use print companies that are FSC or PEFC accredited. This contributes to the sustainable agenda of using raw materials from managed forests.
Click here to learn more about Spectrum’s accreditations.
CUSTOMER GUIDE
Getting Started as a Logistics Customer
Spectrum’s onboarding process is designed to ensure a smooth and seamless transition for all new customers. During this process, we exchange important information to set up your account and services efficiently.
The onboarding process typically includes:
Completing an account setup form
Providing bank account details
Defining delivery specifications
Assigning and introducing a dedicated Customer Service Representative (CSR) and/or Print Manager
Submitting a product upload file *
Preparing sales order and purchase order upload templates *
Once onboarding is complete, you will receive login credentials for our Client Portal* and, if applicable, our Ordering Portal – Webshop*. These platforms allow you to easily manage your account, track orders, and access key services.
* Only for Logistics Customers
A commercial invoice is a legal document from a seller to a buyer in international trade, serving as proof of sale and listing the goods, prices, and values. It is required for customs clearance when importing goods, as customs use it to calculate taxes. For shipments within the EU, this document isn’t needed, but for international shipments outside the EU, it is required. Without a commercial invoice, customs delays, storage fees, or legal issues may arise, and disputes over payment or product quality are harder to resolve.
A Rate Card is a list that includes service details and rates. It enumerates specific services, the associated costs (either hourly or per project), any package deals, and any terms or conditions that may apply.
All 3PL (Third-Party Logistics) customers have a rate card used to calculate charges related to storage, pick and pack, delivery, etc.
To learn more about how your Rate Card works, contact your Customer Service Representative.
Getting Started as a Print Customer
You can easily share your artwork and files with the Spectrum Print and Design team through our WeTransfer Portal: click here.
If you don’t have print-ready artwork, don’t worry – our experienced designers, specialised in design for print, can help create and prepare your materials to ensure they meet the highest quality standards.
Spectrum’s print quality control follows ISO 9001 standards, ensuring every job meets the highest quality. Each print project is carefully checked in-house before delivery to guarantee accuracy, consistency, and a flawless final result.
Spectrum Portals
The Spectrum Customer Portal is a Reporting & Analytics tool that provides real-time insights into your supply chain. Through the portal, you can access a wide range of reports, including current and historical stock levels, pallet tracking, goods receipt POs, customer distribution, and more. This gives you instant access to critical data, helping you stay informed and make strategic decisions with ease.
The Spectrum Webshop is an Online Ordering Portal designed for warehousing customers to simplify and streamline their ordering process. It allows marketing teams, remote employees, sales staff, franchisees, and other users to access and order materials instantly, whenever they need them, improving efficiency and ensuring timely access to essential resources.